Played a key role in Subsplash's transformation from a Seattle-centric organization to a fully remote company, facilitating rapid growth and ensuring operational scalability. This included acquiring, merging, and updating AWS Accounts and Organizations from partner/reseller-led to direct AWS management. Additionally, directly supported and improved security practices, including PCI maturity, by implementing continual security architecture enhancements.

I get to lead the IT Infrastructure team for a regional bank, providing centralized data center services to our 13+ bank brand division across 6 states.

Lead IT standards and reference architecture team to enable private and hybrid cloud solutions design and delivery.

I get to lead a world class cloud platform design team to ensure we're providing the best available technology platforms, We stay current with industry trends and best practices and transcribe the right innovations into strategic roadmaps.

We partner with projects, applications, build, automation, and operations teams to keep our reference architectures aligned with what our customers need to be efficient and effective.

Responsible for design and delivery of comprehensive systems and service management

solutions for customers with a wide range of platforms, client types and infrastructures.

Technical leadership guiding multiple resources to achieve high value solutions on

concurrent projects.

* Transform ITSM capabilities for 2000 client / 500 server multi-site customer, from myriad single purpose tools

to efficient Microsoft System Center solution .

* Lead System Center implementation and optimization projects from process review

and requirements gathering through solution design, deployment, and go-live.

* Integrate Service Manager with Opalis (Orchestrator), Operations Manager, and

Configuration Manager to maximize value from process integration and automation

* Project initiation, resource management, scheduling, budgeting, and reporting

* Create and maintain solution documentation including and support and training

* Collaborate with IT staff to smoothly transition tactical operations and support

processes to steady-state and continuous improvement

Strategy and tactical leadership of ITIL aligned service asset and configuration management (SACM), and event management practices for global financial services firm through a season of substantial technology and organizational change.

• Optimized IT event management services by expanding from basic Windows-server-only function to comprehensive availability and capacity management solution

• Integrated Microsoft, BMC, NetApp, and Splunk systems for improved visibility and business intelligence of critical B-to-B exchange infrsatructure

• Expanded ITIL adoption and improved internal customer experience through partnership and collaboration with new Incident and Problem process owners

• Initiated data driven budgeting, capacity measurement, and planning through tools automation and close collaboration with product and service managers

• Deployed network scanning solution for automated discovery and management of infrastructure asset and configuration inventory

• Evolved ITSM/CMDB maturity to provide automated application and service models;

Drive and develop integration of WaMu enterprise monitoring systems and services into JP Morgan Chase global monitoring infrastructure, while maintaining service levels with reduced resources.

Migrate Unicenter (Windows) based event management/brokerage policies and processes to Netcool (UNIX) platform.

Support historical performance data migration by developing ETL scripts to convert three-dimensional data cube extracts to two dimensional CSV files.

Key Responsibilities include:

Lead Enterprise Systems Monitoring event management integration. Coordinated standards and changes with technical service providers and vendors.

Gather requirements and deliver solutions aligned with monitoring platform refresh.

Proactively work with external service providers to integrate event management across various platforms and environments.

Problem Management and Root Cause Analysis of technology incidents

Coordinate investigation, leverage best practice methodologies to determine root cause

Document lessons learned and opportunities for improvement to mitigate future incidents and risks

Continual Process Improvements to respond to Major Incidents more quickly and efficiently as well as improve Problem Management and Root Cause Analysis processes and procedures

From June 2002 until June 2003, I performed as a software delivery team member, specializing in packaging and customizing Windows based applications for delivery and management with Marimba products (now a part of BMC). In June of 2003 I began my transition to team leadership where I introduced InstallShield packaging and customization tools (now a part of Macrovision), along with process refinements to improve effiecency. Through 2004 I worked closely with our platform team to expand patch management and software delivery to our AIX, HP-UX and Solaris environments. 2005 introduced increasing motivation for our department to consider outsourcing and so I sucessfully completed a proof-of-concept exercise to evaluate two off-shore service providers. I selected the best provider and they now produce the majority of packaging and testing services for our team.

Operate 12+ AIX systems delivering custom software to thousands of OS/2 servers with Tivoli. Recruited for short-term project and then asked to stay on for continued support. Began expanding to deliver wintel software on Windows systems with Marimba delivery/management products. This opened the opportunity to transition to Washington Mutual staff.